privacy policy
Privacy Policy
Last Updated: 14th June 2026
Introduction
At Lost Till Found, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, purchase our products, join our mailing list or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
Who We Are
Lost Till Found is an online wellbeing platform providing digital courses, workbooks, resources, memberships and wellbeing-related content.
For the purposes of UK data protection law, Lost Till Found is the Data Controller of your personal information.
If you have any questions regarding this Privacy Policy, please contact:
Information We Collect
We may collect the following information:
Information You Provide
• Name
• Email address
• Billing address
• Payment information (processed securely by third-party providers)
• Account login details
• Information submitted through contact forms
• Information provided when subscribing to newsletters
• Information provided when participating in surveys, quizzes or community activities
Information Collected Automatically
When you visit our website, we may collect:
• IP address
• Browser type
• Device information
• Website usage information
• Pages visited
• Time spent on pages
• Referral sources
This information helps us improve our website and user experience.
How We Use Your Information
We may use your information to:
• Deliver purchased courses and products
• Create and manage your account
• Process payments
• Provide customer support
• Send course-related communications
• Send newsletters and marketing emails (where consent has been given)
• Improve our website and services
• Analyse website performance
• Comply with legal obligations
Email Marketing
If you subscribe to our newsletter or opt in to receive marketing communications, we may send you:
• Course updates
• New product announcements
• Promotional offers
• Wellbeing content
• Lost Library updates
You may unsubscribe at any time by clicking the unsubscribe link contained within our emails.
Legal Basis For Processing
Under UK GDPR, we process personal information on one or more of the following legal bases:
• Consent
• Contractual necessity
• Legal obligation
• Legitimate interests
Where consent is required, you may withdraw that consent at any time.
Payment Information
Payments are processed securely through trusted third-party payment providers.
Lost Till Found does not store your full payment card details.
Please refer to the privacy policies of the relevant payment provider for information regarding how your payment information is handled.
Cookies
Our website may use cookies and similar technologies to improve functionality, analyse website performance and personalise user experience.
Cookies may be used to:
• Remember your preferences
• Analyse website traffic
• Support marketing and advertising activity
You can manage cookie preferences through your browser settings.
Affiliate Links
Some pages of our website may contain affiliate links.
If you purchase products or services through these links, Lost Till Found may receive a commission at no additional cost to you.
Affiliate partners may collect information according to their own privacy policies.
Third-Party Services
We may use trusted third-party providers to help deliver our services, including:
• Website hosting providers
• Payment processors
• Email marketing platforms
• Analytics providers
• Course hosting platforms
These providers only receive information necessary to perform their services and are expected to maintain appropriate security measures.
Data Security
We take reasonable steps to protect your personal information against unauthorised access, loss, misuse or disclosure.
However, no online system can be guaranteed completely secure and we cannot guarantee the absolute security of information transmitted over the internet.
Data Retention
We retain personal information only for as long as necessary to:
• Deliver our services
• Meet legal obligations
• Resolve disputes
• Enforce agreements
When information is no longer required, it will be securely deleted or anonymised.
Your Rights
Under UK GDPR, you may have the right to:
• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Request transfer of your data
• Withdraw consent
To exercise any of these rights, please contact us at:
Children’s Privacy
Lost Till Found is intended for adults aged 18 and over.
We do not knowingly collect personal information from children.
If we become aware that information has been collected from a child without appropriate consent, we will take steps to remove it.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page and will take effect immediately upon publication.
We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Thank you for trusting Lost Till Found.
Katie Hayes & Debbi Kruger
Founders of Lost Till Found