terms + conditions
Lost Till Found Terms + Conditions
1. Introduction
These Terms & Conditions govern your use of the Lost Till Found website, digital products, courses, downloads, memberships and services.
By accessing this website, purchasing any product or participating in any programme offered by Lost Till Found, you agree to be bound by these Terms & Conditions.
If you do not agree with these Terms & Conditions, please do not use this website or purchase our products.
2. About Us
Lost Till Found is an online wellbeing platform providing educational resources, digital downloads, courses, workbooks, videos, audio content and wellbeing-related information.
The content provided is intended for personal development, educational and informational purposes only.
3. Eligibility
You must be at least 18 years old to purchase products or participate in Lost Till Found programmes.
By using this website, you confirm that you meet this requirement.
4. Disclaimer
All content provided by Lost Till Found is subject to our Disclaimer Policy.
Nothing contained within our website, courses or resources should be considered medical, psychological, counselling, legal or professional advice.
Please refer to our Disclaimer for full details.
5. Digital Products & Online Courses
All Lost Till Found products are delivered digitally.
Upon purchase, you are granted a personal, non-transferable licence to access and use the content for your own personal use.
You may not:
• Share login details
• Distribute downloads
• Re-sell materials
• Reproduce content
• Copy course materials
• Upload content to third-party platforms
• Use content for commercial purposes
without prior written permission.
6. Intellectual Property
All content contained within Lost Till Found, including but not limited to:
• Videos
• Audio recordings
• Workbooks
• Journals
• Downloads
• Branding
• Logos
• Graphics
• Written content
• Course materials
remains the intellectual property of Lost Till Found unless otherwise stated.
Unauthorised reproduction, copying or distribution is prohibited.
7. Pricing
All prices are displayed in GBP (£).
We reserve the right to change prices at any time without prior notice.
Price changes will not affect purchases already completed.
8. Refund Policy
Due to the digital nature of our products, all purchases are generally non-refundable.
By purchasing digital content, you acknowledge that access may be granted immediately and that your statutory right to cancel may be affected.
If you experience technical issues accessing your purchase, please contact us and we will make reasonable efforts to resolve the issue.
Refunds may be considered at our discretion in exceptional circumstances.
9. Memberships & Subscriptions
Where applicable, memberships and subscriptions will renew automatically unless cancelled.
You may cancel your membership at any time through your account settings.
Access will continue until the end of the current billing period.
No partial refunds will be issued for unused membership periods unless required by law.
10. User Conduct
You agree not to:
• Use the website unlawfully
• Harass or abuse other users
• Upload harmful content
• Attempt to gain unauthorised access to systems
• Share copyrighted materials without permission
• Interfere with the operation of the website
We reserve the right to suspend or terminate access where these terms are breached.
11. Community Guidelines
Where community spaces, groups or memberships are offered, users agree to behave respectfully towards others.
Lost Till Found reserves the right to remove users who engage in inappropriate, harmful, abusive or disruptive behaviour.
12. Affiliate Links & Recommendations
Lost Till Found may recommend products, books, apps or services.
Some recommendations may include affiliate links.
Where purchases are made through affiliate links, Lost Till Found may receive a commission at no additional cost to you.
We only recommend products and services we genuinely believe may be helpful, however we cannot guarantee individual results or experiences.
13. Third-Party Content
Our website may contain links to third-party websites, services or resources.
Lost Till Found accepts no responsibility for the content, policies or practices of third-party providers.
Use of third-party services is entirely at your own risk.
14. Limitation of Liability
To the fullest extent permitted by law, Lost Till Found, its founders, contributors and affiliates shall not be liable for any direct, indirect, incidental or consequential loss, damage, injury or claim arising from the use of this website, its content, products or services.
Participation in any Lost Till Found programme is entirely voluntary and undertaken at your own risk.
15. Changes To These Terms
We reserve the right to update these Terms & Conditions at any time.
Updated versions will be published on this website and will take effect immediately upon publication.
16. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. Contact Us
If you have any questions regarding these Terms & Conditions, please contact:
Thank you for being part of the Lost Till Found community.
Katie Hayes & Debbi Kruger
Founders of Lost Till Found